Open Enrollment Closes Nov. 22 @ 5 p.m. 
Employees make any changes in UCPath.

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Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

Jim Hankins, Executive Director

 

Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing.  We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“[E]xcellent transaction - thank you [Michael Bricker]!”

“Thank you, [Kimm d’Angelique]”

“Kristina Campas is so easy to work with and knowledgable. She is always quick to respond to questions both in the cases and questions on how I should submit certain cases. I absolutely enjoy working with Kristina.”

“Very fast response thank you, [Michael Bricker]”

“[S]uper friendly and helpful, [Jennifer Drake]”

“Got a replacement phone. The instructions to add mobile HID access to my phone were straightforward. Thank you, [Jessica Fung]”

“[Beth Hoffman] - Thanks so much for the great communication and follow through. We had concluded, in our previous conversation, what was going to occur but I appreciate that you emailed me once the student was integrated into AggieService and you confirmed the individual's contact page was correct. You are very much appreciated.”

“Thank you, [Ashmeen Sharma]!”

“Thank you for your help and the updates, [Diana Martinez].”

“Resolved within 10 minutes - amazing and much appreciated support, [Michael Bricker]!”

“Great job! Thank you for the quick off-boarding, [Kimberly Tripp]!”

“[T]hanks, [Ben Mundy]!”

“Thank you for moving this through so quickly, [Kristina Campas]!”

“I don't know if you've seen the shooting star at night, but that's actually Jessica Fung and her amazingness. She is a true star on the SSO Team.”

“WOW! I am so impressed with how quickly I was able to get the information needed. This info helps me to do my job so much better ! Thanks so much, [Michael Bricker]!”

“[Ashmeen Sharma], the time sensitive request was done in a timely manner.”

“Cheyenne [Johnson] is on top of it and did a great job! Thank you!”

“Thanks, [Chelsea Acevedo], for the quick reply and immediate action for my AggiCard ID request!”

“[Gwenner Miller’s] response was quick and the process was easy.”

“Donna Erickson has consistently provided support for many years to this process, especially when things need to be completed in a timely manner.”

“Thank you, [Michael Bricker], so much for you help on this matter.”

“Request was processed quickly, and I was notified about a question that needed to be answered for resolution. Great customer service, [Ayona Mccullough].”

“Thank you Vicki [Klein]!”

“[Shryl Avril], The service provided was great and efficient.”

“Jamelle (Jamie) Nutile is the best! She consistently works to resolve our cases in a timely manner.”

“Overall seamless, [Chelsea Acevedo].”

“It was a bit of a complicated situation and I appreciated [Vicki Klein’s] attention to detail and the patience in explaining the process to solve the issue.”

“Thank you, [Vicki Klein]!!”

“Ash [Sharma] went the extra step and gave me a quick phone call!! I really appreciate her assistance!”

“Thank you, [Michael Bricker], for the prompt response and resolution.”

“[I]t is good to have this experience, [Joannah Calipusan]”

“Thanks, [Christin Espinoza]!”