Questions that our Academic and Staff Assistance team has fielded:

• Who can use the services?
• All UC Davis retirees, staff, faculty members, and their dependents or domestic partners (age 18 and over), can use the service. We see individuals, couples, work groups or entire departments, depending upon your needs. 
• Are your services confidential?
• Yes, no information about your participation is released to anyone without your written consent, except when legally mandated. Exceptions to confidentiality are provided by law for serious matters like danger to self or others, or child/elder abuse, as outlined in our written consent to treatment form. No information from ASAP appears in any departmental, central, or personnel files.
• How do I schedule an appointment at ASAP?
• You can schedule an appointment by calling or sending an email, Monday through Friday from 8 a.m.–5 p.m. If you call or email after hours, please leave a message and we will respond next business day and arrange the first available appointment. 
• What kinds of problems are addressed at ASAP?
• Our professional staff can address any personal or work related problems such as drugs and alcohol, couples or relationship issues, family problems, stress, and work difficulties.
• Must an immediate family member be seen with the related staff or faculty member?
• No, immediate family members may be seen on their own, or with the related staff/faculty member, at their discretion.
• Does ASAP see students?
• If the student is an employee and receives a paycheck from UC Davis, we may see them. Generally, students receive services from Counseling and Psychological Services (CAPS) located in North Hall on campus. 
• How long are appointments and how many appointments can I have?
• Appointments are usually 50 minutes. This is calculated per presenting problem or issue. Thus, an individual may return at a later date for further sessions if new problems or issues arise for them. If it is determined that the employee and/or family member might need longer term service, the ASAP professional will assist in referrals to private practitioners in the community.
• Can I have release time for my appointments?
• Yes, with your supervisor’s approval. If you do not wish to let anyone in your office know that you are coming to ASAP, you can state that you have a doctor’s appointment and would like to take sick leave. You can also arrange to attend appointments on your lunch hour. You do not need to use vacation or sick leave for a visit to ASAP. However, supervisors may require confirmation of an appointment. 
• What if I’m more comfortable speaking with a male/female counselor?
• At present we have only female counselors at ASAP.  If you prefer to speak with a male, every effort will be made to assist you in connecting with a community provider who is male.
• What happens at my first appointment?
• You will meet with a counselor and after discussing your concerns, the counselor will assist you in developing a plan. The plan might include more sessions at ASAP and/or various campus resources, or a referral to a private provider in the community.
• Can I receive services related to drug and/or alcohol issues?
• Yes, drug and alcohol counseling is a large part of ASAP services. We offer assessment, treatment, referrals, and assistance in rehabilitation placement, as well as work re-entry support if necessary.
• Does ASAP offer services in addition to individual sessions?
• Yes, ASAP offers a variety of departmental presentations, consultations and debriefings, as well as a series support groups. For details or further information, please contact your local ASAP office.
• Who works at ASAP?
• The ASAP staff is comprised of a diverse team of mental health professionals and administrators including: marriage and family therapists (MFTs); licensed clinical social works (LCSWs); and clinical psychologists (Ph.D and Psy.D).