Fix Updates
The AggieService Development Team, in partnership with the SSO Service Desk, are committed to continuous improvements for both UC Davis campus and Health system users.
In our commitment to provide you with the best customer service, we will be keeping you updated on improvements and fixes each month our team has delivered on.
July 10, 2024
Summary
In June, we saw continuous improvements, with 8 tasks closed. The Campus Student Recruitment project remains a primary focus; however, we were able make additional client contributions along the way.
We adjusted Leaves case email functionality.
A new HR Coordinator queue with case assignment rules was created.
In late-June we experienced a system-wide issue due to student recruitment form changes, which affected visibility of fields in the Case Owner Console. The impact precipitated a redesign of case details across all forms: case details are now grouped in sections. Due to the immediacy of the issue, we had no window of opportunity for change management protocols, and greatly apologize for any impacts.
Bug fixes: First-Name, Last_Name, Timesheet_Identifier, HRC_Comments, and Location didn’t have strict typing; Cases timing out upon submission; “isValidUCDEmail” was not recognizing special characters.
We made modifications to the Email Template to look better and updated the CSV file per the HRC team.
The Service Desk and Development teams continued to promptly address any Funding Chart of Account issues that arose within Aggie Service, and recently updated the Aggie Enterprise validator logic.
The Student Recruitment initiative continues to span multiple sprints: we are currently focusing on the onboarding timeline with milestones, tasks, multiple hire functionality, and auto-notifications.
DocuSign is now available within Aggie Service cases and is currently being tested by a pilot group.
Important improvements pending release:
- Implementing logic to handle multiple child cases from one parent case
- Updating Additional Employment and Onboarding case forms – repeatable supervisor field logic
Continuing projects
- Health LOA team to transition into using AggieService for their workflows.
- Further enhancements of Student and Graduate Recruitment forms to accommodate multiple positions.
June 14, 2024
Summary
In May, we saw continuous improvements, with 1 bug report, 2 user stories and 10 tasks closed. Improvements covered student recruitment enhancements, chart of account (CoA) field form updates and upgrade of community user licenses.
We are continuously monitoring our forms for performance improvements. Bug fixes addressed case field visibility issues tied to the upgrade of community user licenses. We ensured there was no difference between the previous version of the community license and upgrade.
Enhancements to the Student Recruitment Process is a work-in-progress, and spanning multiple sprints. Case Detail section fields that have migrated to Associated Record have now been made read-only in preparation to be removed in the next phase with exceptions. DocuSign is now available and is currently being tested by a pilot group.
In alignment with the Aggie Enterprise project to establish consistency in UC system - wide accounting, ours has been a work-in-progress, spanning multiple sprints. Recruitment forms were updated to have only one required instance of Chart of Accounts and the second as conditional. The IT Development team met with the Aggie Enterprise team to continue to look at ways to improve user experience in AggieService.
Important improvements and fixes from this release:
- Implemented updates to the Leaves form and case record type to continue Health LOA transition into AggieService.
- Updated Health LOA case visibility among team members.
- Case assignment rule changes were completed for SSO HR and AUSSC team.
Continuing projects
- Health LOA team to transition into using AggieService for their work flows.
- Further enhancements of Student and Graduate Recruitment form to accommodate multiple positions.