As I talked with leaders about their results from the pulse survey conducted at UC Davis Health last fall, I noticed a pattern. When I spoke with leaders from the Patient Care Services (PCS) units, I consistently heard some form of “We’re encouraged to take care of ourselves first, our team second, so the patient gets the best care.” I was intrigued and had to know more! I had an inspiring hour-long conversation with Toby Marsh, R.N., M.S.A., M.S.N., F.A.C.H.E., N.E.A.-BC, Chief Patient Care Services Officer.
Jasmine (not her real name) had been the director of a unit on the campus of a nonprofit university for less than two years. Over the last year, two department managers retired when Covid-19 expanded, and had not been replaced. Work had been redistributed “temporarily” six months ago while she delayed in recruiting for replacements because, “it is so hard to hire virtually when we usually operate face-to-face.”
This interactive and informative session will explore engagement, team agreements, micro-aggressions, and how to use the Crucial Conversations framework to engage in true dialogues, even when faced with tough conversations.
As a leader, the ability to listen, understand, and ask powerful questions is invaluable. In this interactive session, participants will learn two foundational skills to begin to create inclusive spaces.
In a previous blog post we shared how motive really matters in tough conversations and the 2 important steps to uncovering motive. To recap, first look at the situation to understand what the root of the problem might be. Next, ask yourself some questions to discover your motive. That will get you ready for the conversation and help you to return to your motive if you get sidetracked. If you missed it, you can go to that post here.