Organizational Excellence

The Key to Healthy Teams

May 10, 2021

As I talked with leaders about their results from the pulse survey conducted at UC Davis Health last fall, I noticed a pattern. When I spoke with leaders from the Patient Care Services (PCS) units, I consistently heard some form of “We’re encouraged to take care of ourselves first, our team second, so the patient gets the best care.” I was intrigued and had to know more! I had an inspiring hour-long conversation with Toby Marsh, R.N., M.S.A., M.S.N., F.A.C.H.E., N.E.A.-BC, Chief  Patient Care Services Officer.

The Case of Jasmine and the “Yeah But” Solution

April 14, 2021
Procastination in the Face of Tough Decisions

Jasmine (not her real name)  had been the director of a unit on the campus of a nonprofit university for less than two years.  Over the last year, two department  managers retired when Covid-19 expanded, and had not been replaced. Work had been redistributed “temporarily”  six months ago while she delayed in recruiting for replacements because, “it is so hard to hire virtually when we usually operate face-to-face.”

Leadership Coaching Skills

As a leader, the ability to listen, understand, and ask powerful questions is invaluable. In this interactive session, participants will learn two foundational skills to begin to create inclusive spaces.

Examine your Story for Productive Dialogue

December 01, 2020
Motive Matters

In a previous blog post we shared how motive really matters in tough conversations and the 2 important steps to uncovering motive. To recap, first look at the situation to understand what the root of the problem might be. Next, ask yourself some questions to discover your motive. That will get you ready for the conversation and help you to return to your motive if you get sidetracked. If you missed it, you can go to that post here.

The Benefits of Strategic Planning

November 30, 2020
“We need a plan.” “We are all going in different directions.” How many times have you heard some version of these words from your team members or even from your leader?

Motive Matters for Productive Dialogue

November 25, 2020
Having open and productive conversations is more important now than ever. We find ourselves with multiple high-stakes, high emotion situations in which opinions differ greatly.

Brain Say What? Emotional Agility in a VUCA world

October 13, 2020
Emotions. We all have them. They are a part of our shared human experience. But, what do we do with them when they creep up at work and sabotage our productivity, relationships, and reputations?