Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

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Jim Hankins, Executive Director
Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing. We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“Great service. Thank you!” [Beth Hoffman]

“Jessica Fung has provided excellent customer services since she has been assigned as HR Coordinator for Student Housings student recruitments a year ago. This case and the other four (00941933, 00946845, 00955089, 00960273) regarding our Orientation Leaders which we hire up to 500 students, has to be one of the smoothest recruitments we have ever had! I cannot thank Jessica enough to make this process so seamless this year.”

“Thank you” [Rosan Dimaano]

“Michael Bricker was spectacularly helpful, thorough and prompt with my request....He sets the bar high!”

“Vicki [Klein] is always so knowledgeable, prompt, and friendly.”

“Thanks!!” [Amanda Donahue]

“Ashmeen Sharma went above and beyond and located an over payment issue when asked to process an off-cycle check. Thanks so much Ash, we would not have known about this without you extra effort! Elise IET”

“Amanda [Donahue] completed request immediately!”

“Very good” [Chelsea Acevedo]

“Super fast! Thank you!” [Abigail Hamilton]

“Great!” [Jessica Fung]

“Thank you” [Ayona Mccullough]

“Michael Bricker was spectacularly helpful, thorough and prompt with my request....He sets the bar high!”

“Shryl [Avril] always provides prompt and efficient service.”

“So fast! Thanks, [Abigail Hamilton]!”

“Thank you” [Arraceli Say]

“I appreciate the detailed information delivered quickly!” [Carmen Valladares]

“Vicki [Klein] is the best and puts up with my brain losing track...”

“Thank you” [Samantha Ramsey]

“Rosan [Dimaano] was incredibly helpful, maintaining constant communication and keeping me updated. We had serval conversation about the challenges of not having a signed release letter and proof of service before processing his separation. Rosan was diligent in seeking clarification and approval to move forward.”

“Thanks, [Amanda Donahue]!”

“[Stephanie Overholt] is always super helpful and always available to answer my questions as they arise.”

“Pleasant, thorough, and very helpful. Great experience overall!” [Amanda Donahue]

“Thank you” [Ayona Mccullough]

“Really appreciate Michael [Bricker]'s transparency and efforts.”

“Hi - Vicki Klein has been extremely helpful and understanding as I complete my first tasks as a supervisor in my new position. She walked me through providing some details that I had not included, and explained the process well. You could say she both "gave me a fish and taught me how to fish." I had a lovely welcome from Vicki. Much appreciated!!”

“Quick, easy, and painless solution!” [Chelsea Acevedo]

“Problem was solved quickly and efficiently.” [Donna Erickson]

“Thank you so much!” [Ayona Mccullough]

“excellent service” [Ben Mundy]

“The service desk always provides exceptional service. I appreciate the time and effort that Ben Mundy and staff provides.”

“Michael Bricker and Ben Mundy were super helpful. Appreciate their assistance!”

“Thank you for the quick service!” [Joleen Dorothy Lindog]

“this service desk provides exceptional customer service.” [Beth Hoffman]

“Thanks, Michael [Bricker]. I appreciate the prompt attention to my request to add a frequent spammer to the email blacklist :)”

“Abigail [Hamilton] was prompt and kindly communicated about our ticket. Thank you”

“thanks!” [Hector Carvajal]

“Ash [Sharma] is always very responsive and helpful. Thank you, Ash!”