Analysis and Planning

Behavioral Indicators

This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.

Threshold Level

  • Gathers information and input from a variety of sources before making an educated decision and/or recommendation.
  • Uses various analytical techniques for problem solving and decision making.
  • Takes ownership for actions by accepting resulting consequences.
  • Applies previous learning to new situations.
  • Considers many possibilities and perspectives when analyzing situations and information.

Operational Level

Contains the threshold level plus:

  • Thinks several steps ahead of current situation, considering causes of events, and immediate and long-term results of actions.
  • Presents decision makers with sound, data driven, well-thought through options, and recommendations.
  • Identifies and involves appropriate people in problem solving and decision making.
  • Makes timely, appropriate decisions even though they may be difficult, controversial, or misunderstood.
  • Takes creative, generative approach to problem solving, develops alternative methods.
  • Asks questions to encourage open discussion and problem solving.
  • Understands and communicates complex information (e.g., issue, problem) by breaking it down into workable pieces.

Mastery Level

Contains the operational and threshold levels plus:

  • Sees and understands the comprehensive view of an issue, including patterns, cause and effect, organizational perspective, events and people.
  • Uses strategic view to make and influence decisions.
  • Sees implications of current situations to future situations.
  • Frames issues/problems in a clear manner that invites discussion, analysis, and resolution.
  • Investigates underlying, systemic causes of problems in order to render appropriate recommendations, solutions.
  • Models clear and disciplined analysis in ambiguous and/or emotionally charged situations.