Conflict Competence for Managers and Supervisors

This course will address conflict models and strategies, including the stages of conflict and suggested interventions.

Course Description

Conflict has the power to lower morale, reduce productivity, and cause a toxic team climate.  However, if managed well, conflict can strengthen relationships, foster creativity, and contribute to a high functioning, successful team. This highly interactive course provides tools, techniques and skills to effectively prevent and resolve conflicts within your team. You will learn how to recognize conflict before it escalates, navigate interpersonal dynamics from a position of higher power, identify core employee needs, build trust on your team, and navigate emotionally charged conversations. At the end of this course, you will develop a personalized plan to address your specific conflict management needs. Please note that this course has significant overlap with “Conflict Competence for Staff” but includes an additional focus on managing conflict from a leadership position.

Instructors

Dana Hinojosa
Lindsey E Dunning

UC Davis

Date | Time | Location

January 14, 2020
9:30–4:30
136 Hoagland Hall

April 30, 2020
9:30–4:30
Heitman Staff Learning Center, Hamilton Room

July 28, 2020
9:30–4:30
Heitman Staff Learning Center, Hamilton Room

REGISTER

No future dates listed? No worries! Express interest by clicking the “Register” button to access the course in the UC Learning Center, then click, “REGISTER” again. Click on “Express Interest” at the top left hand corner of activity page to receive notification when new dates are scheduled.