Course Description

Group conflict can be difficult to manage and have costly consequences. It can significantly impact productivity and work quality and even destroy teams. While conflict is often attributed to interpersonal dynamics or "people problems," conflicts are commonly symptoms of other solvable issues. 

In this course for leaders of groups or teams, you’ll learn a structured approach to identify and address root causes of group conflict. Discover how to apply the Goals, Roles, Processes, and Interpersonal Relationships (GRPI) team development model to reveal both hidden sources of conflict and valuable opportunities to effectively prevent and manage conflict.

Provider approved by the California Board of Registered Nursing, provider number CEP 26, for 1 contact hour. RN attendees will not receive C.E. credit if they miss more than 5 minutes of the class; no partial credit can be awarded. C.E. credit may take up to 60 days to post to learner transcripts.