Suggested Reading

There are many books which will broaden your knowledge in each of the competencies. Below are examples of books which are available through the SD&PS resource library. You can also use the competencies to search by subject on your library's website or any major bookseller's website.

Student Advising

  • Academic Advising: A Comprehensive Handbook by Virginia N. Gordon, Wesley R. Habley, and Thomas J. Grites 
  • Admission Matters: What Students and Parents Need to Know About Getting Into College by Sally P. Springer and Marion R. Franck
  • Assessment Practice in Student Affairs: An Applications Manual by John H. Schuh and M. Lee Upcraft 
  • Beginning Your Journey: A Guide For New Professional In Student Affairs, Expanded And Revised by National Association of Student Personnel Administrators (U. S.), Marilyn J. Amey, and Lori M. Reesor
  • Critical Issues for Student Affairs: Challenges and Opportunities by Arthur Sandeen and Margaret J. Barr 
  • Making the Most of College: Students Speak Their Minds by Richard J. Light 
  • Rethinking Student Affairs Practice by Patrick G. Love and Sandra M. Estanek 
  • The Handbook of Student Affairs Administration: A Publication of the National Association of Student Personnel Administrators by Margaret J. Barr and Mary K. Desler 
  • Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ by Daniel Goleman 
  • Partnering: A New Kind of Relationship by Hal Stone and Sidra Stone 
  • Managers as Mentors 2 Ed: Building Partnerships for Learning by Chip R Bell  

Interpersonal Communication

  • Difficult Conversations: How to Discuss what Matters Most by Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher
  • Facilitator's Guide to Participatory Decision-Making, Second Edition by Sam Kaner 
  • Communicating in Groups and Teams: Sharing Leadership (with InfoTrac®) by Gay Lumsden and Donald Lumsden 
  • The Power of a Positive No: Save The Deal Save The Relationship and Still Say No by William Ury 
  • Working with Emotional Intelligence by Daniel Goleman 
  • The Heart of Coaching: Using Transformational Coaching to Create a High-Performance Coaching Culture (3rd Edition) by Thomas G. Crane and Lerissa Nancy Patrick 

Service Orientation

  • 50 Powerful Ideas You Can Use to Keep Your Customers by Paul R. Timm 
  • Embrace the oxymoron: Customer Service in Higher Education by Neal A Raisman 
  • Student Services: A Handbook for the Profession by Susan R. Komives, Dudley B., Jr. Woodard, and & Associates 
  • The Ethics of Leadership by Ciulla, J. 
  • The Fred Factor: How Passion in your Work and Life can turn the Ordinary into the Extraordinary by Mark Sanborn 

Diversity Commitment

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