U-Learn: Information Technology Infrastructure Library (ITIL)

Note to Users

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U-Learn is a catalog of on-line learning available to all UC Davis employees. Click the Description link to view the course description, or click Start Course to launch the course in the UC Learning Center (UCD Login required).

ITIL 2011 Overview
ITIL 2011 Edition Overview: Creating a Service Culture Description Start Course
ITIL 2011 Edition Overview: Introduction to the ITIL Framework Description Start Course
ITIL 2011 Edition Overview: Certification and Benefits Description Start Course
ITIL 2011 Foundation Syllabus
ITIL 2011 Edition Foundation: ITIL and the Service Lifecycle Description Start Course
ITIL 2011 Edition Foundation: Service Strategy Fundamentals Description Start Course
ITIL 2011 Edition Foundation: Service Strategy Processes Description Start Course
ITIL 2011 Edition Foundation: Service Design Fundamentals Description Start Course
ITIL 2011 Edition Foundation: Service Design Processes Description Start Course
ITIL 2011 Edition Foundation: Service Transition Processes and Policies Description Start Course
ITIL 2011 Edition Foundation: Introduction to Service Operation Description Start Course
ITIL 2011 Edition Foundation: Service Operation Processes Description Start Course
ITIL 2011 Edition Foundation: Continual Service Improvement Description Start Course
ITIL 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)
ITIL 2011 Edition OSA: Introduction to Operational Support and Analysis Description Start Course
ITIL 2011 Edition OSA: Introduction to Event Management Description Start Course
ITIL 2011 Edition OSA: Introduction to Incident Management Description Start Course
ITIL 2011 Edition OSA: Incident Management Interactions Description Start Course
ITIL 2011 Edition OSA: Introduction to Request Fulfillment Description Start Course
ITIL 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Description Start Course
ITIL 2011 Edition OSA: Introduction to Problem Management Description Start Course
ITIL 2011 Edition OSA: Problem Management Process Interfaces and Challenges Description Start Course
ITIL 2011 Edition OSA: Introduction to Access Management Description Start Course
ITIL 2011 Edition OSA: Introduction to the Service Desk Description Start Course
ITIL 2011 Edition OSA: Service Desk Metrics and Outsourcing Description Start Course
ITIL 2011 Edition OSA: Introduction to Functions Description Start Course
ITIL 2011 Edition OSA: Function Activities Description Start Course
ITIL 2011 Edition OSA: Technology and Implementation Considerations Description Start Course


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