U-Learn: Customer Service

U-Learn is a catalog of on-line learning available to all UC Davis employees. Click the Description link to view the course description, or click Start Course to launch the course in the UC Learning Center (UCD Login required).

Frontline Call Center Skills
The Importance of Call Tracking and Ticketing Description Start Course
Creating an Effective On-hold Message Description Start Course
Aligning Agent Behaviors with Caller Types Description Start Course
Inbound Call Center Management
Converting a Call Center to a Profit Center Description Start Course
Managing Your Call Center More Efficiently Description Start Course
Customer Service Training - The Interview and Beyond Description Start Course
Disaster Recovery - Keeping the Lines Open Description Start Course
Preventing Agent Absenteeism through Better Working Conditions Description Start Course
Prioritizing Rewards and Recognition in Call Centers Description Start Course
Customer Service Representative, Professionalism
The Customer Service Representative (CSR) Description Start Course
Support Center Services and Work Environment Description Start Course
Team and Customer Relationships Description Start Course
Customer Service Representative, Skills
Customer Interactions Description Start Course
Communication Skills Description Start Course
Conflict, Stress, and Time Management Description Start Course
Customer Service Representative, Process
Customer Service Processes and Procedures Description Start Course
Quality in a Support Center Description Start Course
Support Center Tools, Technologies and Metrics Description Start Course
Dealing with Irrational Customers and Escalating Complaints Description Start Course
Customer Service Fundamentals
Customer Service Fundamentals: Building Rapport in Customer Relationships Description Start Course
Customer Service in the Field Description Start Course
Customer Service over the Phone Description Start Course
Internal Customer Service Description Start Course
Customer Service Confrontation and Conflict Description Start Course
Shaping the Direction of Customer Service in Your Organization Description Start Course
Aligning Performance to Key Indicators Description Start Course
The Angry Caller: What's Your Plan? Description Start Course
Customer Focus
Identifying and Managing Customer Expectations Description Start Course
Creating and Sustaining a Customer-focused Organization Description Start Course
Customer-focused Interaction Description Start Course
Listening to Your Customers Description Start Course
Creating a Customer-focused Organization Description Start Course
Developing Your Customer Focus Description Start Course
Customer Advocacy
Customer Advocacy: Communicating to Build Trusting Customer Relationships Description Start Course
Customer Advocacy: Enhancing the Customer Experience Description Start Course
Customer Advocacy: Supporting Customer Advocacy Description Start Course


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