Customer Service Essentials

Part of the Customer Service certificate series »

Course Description

Everyone has experienced superb customer service as well as difficult interactions both as a customer receiving service and as an employee dealing with unhappy customers. This course focuses on customer service essentials that elevate service levels, whether interacting with internal or external customers. In addition to fun and informative learning activities, you will gain insights, tips and skills for dealing with difficult customer situations. You will then apply those skills to specific workplace scenarios. This interactive course is for anyone interested in maximizing the essentials of customer service in their organization. This course’s individual and team activities will stimulate interest and reinforce key concepts that participants can apply immediately to their work at UC Davis.

Upon completion of this course, participants will be better prepared to:

  • Understand what customer service skills are essential to any job
  • Anticipate and meet customer expectations
  • Apply appropriate strategies for dealing with customers in a variety of situations

Instructor

Allison Horak

Date | Time | Location

September 27, 2017
1:00-4:30
Hamilton Classroom, Heitman Staff Learning Center

March 7, 2018
8:30-12:00
Hamilton Classroom, Heitman Staff Learning Center

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